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1. A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem?
A. Windows cannot be booted from a controller card.
B. The hard drive must have Windows reinstalled because a new controller card was installed.
C. The SATA controller card was not set as a boot device in the computer BIOS.
D. The new controller must have the correct jumper settings for Windows mode.
Answer: C  
2. Which of the following IEEE standards applies to parallel data transmission?
A. IEEE 1394
B. IEEE 802.3
C. IEEE 802.11
D. IEEE 1284
Answer: D  
3. After right-clicking on an applications shortcut icon and selecting Properties, which of the following will identify the location of the application?
A. Start In
B. Location
C. Shortcut key
D. Run
Answer: A  
4. Making data appear to come from somewhere other than the originating point is known as:
A. social engineering.
B. spoofing.
C. hacking.
D. cracking.
Answer: B  
5. Which of the following can be used to prepare a disk image for duplication?
A. Copy
B. sysprep
C. xcopy
D. Shadow copy
Answer: B  
6. Which  of  the  following  should  a  technician  do  FIRST  to  troubleshoot  a  users  network  connectivity problem?
A. Run TRACERT from the users workstation.
B. Start with the Last Known Good Configuration and reboot the computer.
C. Replace the network interface card (NIC).
D. PING the users workstation.
Answer: D  
7. Which of the following statements about cooling is true?
A. Adapter cards (e.g. modems) do not add to the heat generated in a computer case.
B. Bus mastering reduces the amount of heat generated inside a computer case.
C. Removing expansion slot covers can compromise cooling airflow design.
D. Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.
Answer: C  
8. A technician accesses a corporate users hard drive and notices that there are inappropriate images in their My Documents folder. Accessing this kind of material is a clear violation of company policy. Which of the following should the technician do?
A. Confront the user and tell them to remove the material.
B. Backup the files and delete them from the users folder.
C. Inquire with the manager about policies and procedures.
D. Ignore the files, this is the users personal documents folder.
Answer: C  
9. When a technician is moving a CRT monitor to another location, the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident?
A. Use gloves and a broom to sweep the glass and debris into a rigid container.
B. Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C.  Individually pick up  the glass and place  into a plastic bag, do not sweep as  this may cause dust  to become airborne.
D. Use latex surgical gloves to place the glass into a plastic bag, sealing the bag after.
Answer: A

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